Refund Policy

This Refund Policy explains when Mimoup issues refunds or credits for paid plans and purchases on mimoup.com. It forms part of our Terms of Service and should be read with our Privacy Policy.

Because Mimoup is a digital SaaS platform (email, messaging, website builder, tracking, AI agents, leads tools, and related services), access is typically delivered immediately upon successful payment. That affects how refunds work under consumer and commercial rules.

• Subscription: a recurring paid plan (monthly or yearly) that renews until canceled.
• One-time / lifetime purchase: a non-recurring fee (for example certain Lead Collector plans) granting ongoing access under its stated terms.
• Usage-based consumption: metered resources such as email sends, tracking requests, or AI agent messages that are consumed when you use the product.
• Billing period: the current paid interval shown on your invoice or billing dashboard.

All fees are non-refundable except where (a) this Policy expressly provides otherwise, (b) Mimoup fails to provide the purchased Service due to a verified platform defect under our control and cannot cure it within a reasonable time, or (c) refunds are required by applicable law or the rules of the payment provider that processed your payment.

Chargebacks filed without first contacting Mimoup may result in suspension of the account pending investigation.

For your first paid subscription to a Mimoup product line (for example, the first time you pay for Marketing OS, AI Agents, etc.), you may request a full refund within fourteen (14) days of the initial charge if:

• you request the refund in writing to support@mimoup.com from your account email;
• usage during that period has been minimal and non-abusive (illustratively: no large-scale email sends, no material AI message consumption beyond light testing, and no bulk lead export abuse); and
• the request is not for a renewal invoice.

If substantial usage has already occurred, we may offer a partial refund or account credit at our discretion, or decline the refund while still allowing cancellation to stop future renewals.

Where consumer cooling-off rights in your country are stronger than this Policy, those mandatory rights control.

Subscription renewals are non-refundable. You may cancel anytime to stop the next renewal; you retain access through the end of the already-paid billing period unless otherwise stated for that product.

We do not prorate refunds for unused days remaining in a billing period after cancellation, except where required by law or as a goodwill credit we choose to grant.

It is your responsibility to cancel before the renewal date if you do not wish to be charged. Calendar reminders are recommended.

• Upgrades are charged immediately for the prorated difference between your current plan and the new plan for the days remaining in the billing period (unused time on the old plan is credited). Higher limits apply as soon as payment succeeds. The current period end date is kept.
• Downgrades can be applied immediately. Unused time on the higher plan is credited toward the lower plan for the remaining days. If the credit covers the new plan, no payment is due. We do not pay out leftover credit as cash.
• Changing payment methods or billing intervals does not by itself create a refund right.

Plans that include monthly quotas (emails, tracking requests, AI messages, etc.) do not roll over unused units unless a specific plan expressly says they do. Unused quota is not refundable for cash.

If the Service is unavailable due to a Mimoup outage lasting a continuous period of 72 hours or more during your paid term, you may request a service credit proportional to the downtime for the affected product. Credits are the exclusive remedy for such downtime unless law requires otherwise. Scheduled maintenance with prior notice does not qualify.

AI Agent fees cover platform access and included message allowances. Third-party model costs billed directly to your own OpenAI (or other) account under BYOK are outside Mimoup refunds—resolve those with the model provider.

One-time and “lifetime” licenses are refundable only within fourteen (14) days of purchase if you have not substantially used the licensed features (for example, large lead exports or extended scraper use). After that window, or after substantial use, purchases are final.

“Lifetime” means for the useful life of the product as offered by Mimoup, not a guarantee of perpetual identical features. We may sunset a product with reasonable notice and, where appropriate, offer a comparable alternative or a limited credit.

Free trials and free/freemium tiers (such as AI Trial or Tracking Freemium) have no refundable charges. If a trial converts to a paid plan, the cooling-off rules in Section 4 may apply to that first paid charge.

• Duplicate charges caused by a technical error will be refunded in full once verified.
• Failed renewals may lead to dunning retries and eventual suspension; catching up on payment restores access but does not create a refund for prior unpaid periods.
• If your bank or PayPal/Paddle/Stripe issues a refund under their buyer-protection rules, that outcome may override Mimoup’s standard Policy for that transaction.

Without limiting other sections, refunds are typically not available when:

• you simply change your mind after substantial use;
• results (deliverability, conversions, AI answer quality, lead volume) do not meet subjective expectations despite the Service functioning;
• you violated our Terms (spam, abuse, scraping violations, shared credentials);
• third-party platforms (Meta, email ISPs, OpenAI, DNS providers) restrict or block your use;
• you purchased the wrong plan and did not contact us promptly before using it;
• taxes, currency conversion fees, or bank fees assessed by third parties.

Email support@mimoup.com with:

• the email on your Mimoup account;
• invoice ID / transaction ID / approximate date and amount;
• product/plan name;
• reason for the request and any relevant screenshots.

We aim to acknowledge requests within two business days and complete approved refunds within 5–10 business days after approval. Actual posting time to your card or wallet depends on your bank or payment provider (often additional days).

Approved refunds are returned to the original payment method when possible. We may issue store credit instead when the original method cannot be used.

Cancel from your billing/settings area in the dashboard, or email support@mimoup.com from your account address. Cancellation stops future renewals; it does not automatically refund the current period except as described above.

Please contact us before filing a chargeback so we can help quickly. If a chargeback is filed, we may suspend the account and dispute the claim with evidence of delivery and Terms acceptance. Abusive or fraudulent chargebacks may result in permanent account closure.

We may update this Refund Policy from time to time. The effective date above will change when we post updates. Changes apply to purchases made after the new effective date; prior purchases remain subject to the Policy in force at the time of purchase unless law requires otherwise.

Mimoup Billing Support
support@mimoup.com
Legal inquiries: legal@mimoup.com
Web: mimoup.com